More and more companies are increasing their use of the telephone as the quickest and most convenient way of establishing customer contacts. Call centres and mail order are the fastest growing operational departments for UK organisations and these organisations recognise that telesales and telemarketing are a key part of their sales strategy. It is essential that telesales staff represent their organisation in a professional and friendly way, using clear and effective communication to ensure that customer value is maximised and potential business is not lost. If your staff are not trained properly on telephone sales, how much business are they losing your company?

    This Terrace will ensure your staff always project the correct image to your potential customers to make sure your company stands out from the crowd. It has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls. It is written with both the customer and the organisation in mind to maximise on potential sales.