VOICE
The Image the customer has of the Salesperson is vital. In telesales the image is created through voice alone.
There is no smartly dressed representative to see, no glittering product to touch and tantalize-just a voice on the other end of the phone.
However good the present telephone system may be, the fact remains that the quality of the sound of the human voice is partially lost through transmission, resulting in the client misinterpreting your meaning.
To Allow speech to be heard clearly be careful with your choice of words. Use simple words.
Avoid jargon and local expressions which may not be understood by your clients. Speak clearly and use correct pronunciation.
